NYSCLA Alert to Laboratories (May 2025)
Changes to the Written General Inquiries Process at National Government Services, Inc.
Thursday, May 1, 2025
(Last updated: Aug 6 2026 21:47)
Changes to the Written General Inquiries Process at National Government Services, Inc.
Effective 5/27/2025, NGS will no longer accept inquiries submitted through the postal service to any of our P.O. Boxes or faxed to any of our fax lines. The Medicare Correspondence Request Form will also no longer be accepted.
To submit general inquiries, you’ll need to use our free, secure internet portal, NGSConnex. https://www.ngsmedicare.com/NGS_LandingPage/
If you’re not enrolled in NGSConnex, use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the enrollment process:
NGS offers webinars on a recurring basis that will provide an overview of NGSConnex, including how to register, navigate and submit inquiries. Visit NGS' Events page to register.
https://www.ngsmedicare.com/web/ngs/events?lob=96664&state=97133&rgion=93623